Shipping Policy

Shipping Policy

At 【请替换:店铺名称】, we strive to deliver your orders in a timely and reliable manner.

Order Processing

All orders are processed within 1-3 business days after payment confirmation. During peak seasons, holidays, or promotional events, processing times may be extended.

Shipping Time

Once processed, shipments typically take 7-12 business days to arrive, depending on the shipping destination. Please note that shipping times are estimates and not guaranteed.

Shipping Fees

Shipping fees are calculated and displayed at checkout based on your order and shipping destination.

Tracking Information

After your order ships, tracking details may be provided. Please allow some time for the carrier to update tracking information.

Shipping Delays

Occasionally, deliveries may be delayed due to factors beyond our control, such as carrier issues, weather conditions, customs processing, incorrect address details, or other unforeseen events.

Return Policy

You have 14 days from the date of delivery to return items. Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect. Refunds are processed within 5-10 business days after we receive the returned item.

Order Cancellation

Orders can be canceled within 24 hours of purchase. Please contact us as soon as possible at 【请替换:客服邮箱】 to request a cancellation.

Responsibility for Shipping Information

Please ensure that your shipping details are accurate before completing your order. We are not responsible for delays or lost packages due to incorrect or incomplete shipping information.

Free shipping

On US Orders $60+

Customer service

service@frostbuddy.com

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Returns

Free 30 Day Returns!(Returns Not Permitted on Custom Items or Apparel)