Return & Refund Policy

Return & Refund Policy

Your satisfaction is important to us at 【请替换:店铺名称】. We strive to ensure every customer has a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return by following the guidelines outlined below.

Return Period

You may request a return within 14 days after receiving your order.

To be eligible for a return:

  • Products must be unused and in their original condition.
  • Products must include original packaging and all accessories originally included.
  • Items must not show any signs of wear, damage, or modification.

Items Not Eligible for Return

The following items are not eligible for return:

  • Used or damaged products.
  • Customized or personalized products.
  • Products marked as final sale.
  • Items missing original packaging or components.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method used at checkout.

Please allow 5-10 business days for the refund to be processed. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive an incorrect, defective, or damaged item, please contact our customer service at 【请替换:客服邮箱】 with your order details. We will review the issue and provide an appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item sent by us.

Shipping fees for the original order will be calculated and displayed at checkout.

Order Cancellation

Orders may be canceled within 12 hours of purchase. To request a cancellation, please contact us promptly at 【请替换:客服邮箱】.

Shipping and Processing Times

Processing time: 1-3 business days.

Shipping time: 7-12 business days.

If you have any questions about returns or refunds, feel free to contact us at 【请替换:客服邮箱】.

Free shipping

On US Orders $60+

Customer service

service@frostbuddy.com

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Returns

Free 30 Day Returns!(Returns Not Permitted on Custom Items or Apparel)